Order Cancellation Policy:
- If you wish to cancel an order please call or email Everything Grills as soon as possible. Once your order is confirmed cancelled we will provide you with confirmation via email.
- Orders cannot be cancelled after they have been shipped. If an order is cancelled after it has been shipped, you will be responsible for roundtrip shipping charges and possible restocking fees.
- If you are not satisfied with the merchandise, you may return it in its original packaging within 30 days of receipt for a refund.
- The shipping and handling charges will not be refunded and certain restocking fees may also be assessed depending on the item and the respective manufacturers policy.
- Some products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your refund and you will be responsible for the return shipping charges.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will provide you with return instructions and Return Authorization # your order.
All items shipped back to EverythingGrills.com should be fully insured with the carrier you choose. *Credits cannot be issued for items not returned in re-saleable condition.*
If your order arrives Damaged:
- If you receive a damaged or defective item or are missing parts, contact Support@EverythingGrills.com within 5 business days of delivery for further instructions. Please keep all original packing materials and cartons available for repacking a return if that becomes necessary. We will make every effort to resolve the problem to your satisfaction. Replacements and/or replacement parts are sent as soon as possible.
- EverythingGrills.com makes every effort to provide high quality images to assist you in selecting your item. Some images may vary in color depending on your monitor color settings. Images can also vary on the web from how the actual item appears in your home depending on natural or artificial lighting. If precise colors are crucial to your order we suggest contacting us by phone or e-mail for assistance.
- Our staff is fully trained to offer any assistance you may need. Our excellent packaging and shipping record are an indication of our commitment to reduce damage incidents. Pictures are requested in the event of damage.
- If a replacement is declined and you would prefer to cancel your order you may do so under the following condition. Once the return is checked in at our warehouse we will issue a refund. This refund will be less a restock fee and actual shipping charges. Keep in mind we are not responsible for any damages not reported within 5 days of arrival.
- If you wish to return a product, you are required to e-mail Support@EverythingGrills.com for a RA # (return authorization number) and further instructions. Your refund will not be processed without a return authorization number.